SerenityFlame™ Diffuser Essential Oils

At PamperMePretty, we take pride in delivering some of the finest products in the world. We are committed to your satisfaction and offer a risk-free, 30-day money-back guarantee.

If for any reason you are not completely satisfied with your purchase, please contact us. Our dedicated support team is available 24/7 to address any concerns and ensure your experience is nothing short of excellent.

Please reach out to us at: info@pampermepretty.store. Your satisfaction is our top priority.

We want your self-care essentials to reach you as quickly as possible!

Processing Time:

Orders are typically processed within 1–2 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking details.

Shipping Time:

• U.S. Orders: 5–10 business days
  
• International Orders: 7–15 business days (depending on location)
  

Shipping Costs:

• Free U.S. Shipping on orders over $50
  
• Standard shipping rates apply to smaller or international orders (calculated at checkout)
  

Tracking:

All orders include tracking. You can track your package through your confirmation email or our “Track My Order” page.

💌 If your package hasn’t arrived within the expected timeframe, please reach out to our support team at support@pampermepretty.store — we’ll be happy to help!

We stand behind every Pamper Me Pretty product with complete confidence.

If you’re not 100% satisfied with your purchase, we’ll make it right — no questions asked.

Returns:

• Eligible within 30 days of delivery for items in original condition and packaging.
  
• Due to hygiene reasons, used personal care items can only be returned if defective or damaged upon arrival.
  

Refunds:

Once your return is received and inspected, we’ll issue a full refund (minus shipping costs, if applicable) to your original payment method within 5–7 business days.

Exchanges:

If your trimmer arrives damaged or faulty, we’ll happily replace it free of charge. Simply contact us within 7 days of receiving your order.

How to Start a Return:

Email us at returns@pampermepretty.store with your order number and a brief reason for your return. Our team will guide you through the quick, easy process.

💕 Your satisfaction means everything to us — we promise to take care of you every step of the way.

Q:How can I contact Pamper Me Pretty?

A:You can email us at info@pampermepretty.store where our customer service team will be happy to help you with whatever you need!

Q: How do I check the status of my order? 

A: Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can then track your order by going to this page - TRACK MY ORDER <- Order Lookup Page

Q: How long does shipping take?

A: Please allow up to 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 7-16 days. For International orders, please allow up to 5-20 days.

Q: Why does shipping take so long?

A: Our products are one of a kind and are significantly lower priced than other competitors in the health and beauty industry. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. We never store any information about our customers private details!

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Pamper Me Pretty provide a quality guarantee for all the products being sold? 

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.